Here at Icelandsafari.com, we kindly ask that all cancellations be made by phone or email with as much notice as possible. However, in accordance with business practices in Iceland, we reserve the right to charge cancellation fees as follows:

A full refund if cancellation is made at least 2 weeks prior to departure

A 70% refund if cancellation is made at least 48 hours prior to departure

No refund if cancellation is made within 48 hours of departure

For those who wish to make a complaint following a tour with Icelandsafari.com, we ask that all complaints be made within 7 days of the tour, otherwise possible compensation is not valid.

We reserve the right to alter tours due to weather or road conditions or any other circumstances out of our control. This includes cancellation at any moment during the tour to ensure the safety of our clients and staff.
We also do not take responsibility for injuries, accidents or death caused by the client’s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences or other similar causes.

Icelandsafari.com advises all of its clients to purchase insurance before taking any of its tours.

We reserve the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.

We will send you a confirmation email once you have made the booking. The full amount will be charged to your card as soon as the booking is confirmed.
If you have any questions about the payment process, please contact us at info@icelandsafari.com or by phone: 00354 896 4019